I'm signed up with them but have never used the service. Based upon all the widely different facts I hear about them from locations across the US I can't help but wonder if the markets they are in might vary dramatically? I live in the West Los Angeles Brentwood/Westwood, Bel Air and nearby Santa Monica area. Lots of people I know in my immediate area use them and have had nothing bad to say about them. I wonder if their experience is an accurate sample of the overall operation in Los Angeles?